Senior Admissions Representative

Location: Sacramento, CA
The expectation is that the majority of an Admissions Representative’s time will be spent directly interacting with prospects/students either in person or on the phone. It is also expected that the Admissions Representative meet all minimum standards outlined per the performance management program.
Prospect/Student Interaction (85%)
Building Relationships
  • Take inquiry calls from all potential students interested in knowing or receiving information about the programs—including entrance requirements, curricula and academic standards—and encourage qualified prospects to schedule an appointment for an interview.
  • Return web inquiries and calls promptly to all potential students and give accurate information about the programs, including entrance requirements, curricula and academic standards.
  • Make outbound phone calls to potential students that have expressed interest in attending the institution. Outbound calling efforts are a key component of this role.
  • Participation in organized phone-a-thons and dialing campaigns according to company best practices is required and is an essential part of day-to-day activity.
  • Initiate unsolicited leads and generate new business when not responding to outstanding inquiries or working with current prospective students.
  • Follow up on all inquiries that fail to schedule or show for an interview.
  • Follow up with interviews that did not progress in the enrollment process and dropped/cancelled students to resolve any issues or address concerns.
  • Schedule and conduct student interviews, wherein any reference to Financial Aid complies with the stated Company Policy.
  • Utilize only approved company materials during the interview process, and conduct interviews according to the stated policies and process at all times.
  • Meet with the potential students to explain the program offering and match the college’s benefits and advantages to the student’s needs. Discuss and advise suitable programs in accordance with the student’s desires, qualifications and objectives.
  • Make all efforts to ensure that admissions management meets with the potential student and is well informed about the student’s motivations and concerns about attending the college.
Mentoring and Guidance (5%)
  • Provide basic information and routine advice, guidance and assistance to students using established procedures and policies on available programs and eligibility requirements, including the application of policies, procedures and documentation regarding the admissions process.
  • Serve as a liaison between student and campus, and make all necessary enrollment forms available and assist in completion as needed (including reviewing applications and related documentation for compliance, partnering with Finance to ensure a high level of customer service during the transition, and following up to ensure that financial aid packaging is complete).
  • Mentor and advise students to help them identify their unique skills and interests.
  • Address any easily-resolved inquiries, questions, concerns or issues (may refer more difficult issues to a more experienced staff member), and ensure appropriate action is taken to the satisfaction of the student, Company, and/or regulatory agencies in compliance with policy, procedures and legal requirements.
Administrative (10%)
  • Accurately account for all inquiries and the admissions activity associated with all Inquiries.
  • Complete daily activity reports.
  • Ensure that all pre-start paperwork is completed accurately and in a timely manner.
  • Keep all required reports current and accurate, including information stored in the system.
  • Attend and successfully complete all training for this position, as required at any time by the Company.
  • Perform other duties as assigned by local leaders.
  • Attend meetings as directed by supervisor.
Key Behaviors
  • Dependability: Responds to requests for service and assistance
  • Teamwork: Balances team and individual responsibilities
  • Decision Making: Displays willingness to make decisions
  • Communication: Effectively communicates with others
  • Time Management: Is able to complete all job requirements in allotted time
  • Work Ethic: Displays an organized and results-oriented approach, and motivation to perform without extensive direction.
Accuracy: Displays high quality of work and level of accuracy

Education & Experience:
  • Internal hire: minimum 1 year as Admissions Representative Campus Associate
  • External hire: minimum 2 years customer service, telemarketing or sales experience(including admissions experience)
  • Demonstrated ability to fulfill Company Key Behaviors
  • Excellent presentation skills
  • Bachelor’s degree preferred
  • Knowledge of Microsoft Office Suite: Word, Excel, Outlook
Ability to work assigned/flexible hours necessary to complete the job on a weekly basis
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