Helpdesk Support Technician

Location: Concord, CA
Unitek College
Founded in 2002, Unitek College is an accredited, private institution that combines unique academic and technical specialties to provide a superior education in the areas of healthcare and nursing. Unitek College offers seven convenient facilities in California with campuses in Fremont, San Jose, Hayward, Concord, South San Francisco, Sacramento and Bakersfield. Unitek College provides healthcare career training, professional development, clinical placement, and employment assistance to its graduates.
 
Unitek College is also a great place to pursue a rewarding and challenging career.  We offer a competitive salary, generous benefits, unlimited growth potential, and a collegiate work environment.

We are seeking candidates for the position of Helpdesk Support Tech.  The Helpdesk Support Tech will alternate work assignments between our Concord and Fremont campuses to provide computer support and assist Unitek employees with computer software, hardware or system problems. The position works with a team of MIS staff that ensures that system hardware, operating systems, software systems, and related procedures adhere to organizational values.

The Helpdesk personnel’s essential duties will include but not limited to:
  • Answering technical questions employees may have and resolving problems via telephone, e-mail, or in person.
  • Helping, preparing, and updating all Unitek computers.
  • Cleaning, installing, and modifying operating systems and software programs, such as virus protection and word processing printers.
  • Coordinating with co-workers to determine how request orders will be assigned and/or advising workers to ensure all repairs are properly completed.
  • Preparing recommendations on software or hardware programs and developing user manuals.
 
Education and Experience:
  • Computer Knowledge.
  • Must be able to problem-solve and have the patience and confidence to repeatedly instruct people on the steps to take to solve computer problems.
  • Interpersonal skills are required.  Must have the ability to listen and ask questions to diagnose and solve computer issues.
  • Strong written/documentation skills are required to write manuals and e-mails.
  • Ability to work both independently and with a team.
  • Ability to learning new skills.
  • Post-secondary Diploma or Certificate in Information Technology. 
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